Acceptable Use Policy

Personal trip planning. Drafting itineraries for friends and family. Editorial work (travel writing, blog posts, newsletters, talks) where you remain responsible for verifying the underlying facts. Internal trip-planning at a small business or club.

Only if you are a licensed travel agent acting within the scope of your licence and you clearly disclose to your client that the underlying drafts were AI-generated and require verification. You may not present Lanely outputs as your own bespoke human research, or use them in a paid advisory service that implies regulatory accreditation you do not hold.

• Content that sexualises minors or constitutes child sexual abuse material (CSAM).
• Content that incites violence, terrorism, or hatred against protected groups.
• Content that facilitates the manufacture, sale, or transit of controlled substances, weapons, explosives, or counterfeit goods.
• Fraud, phishing, identity theft, and impersonation of real persons or institutions (including government agencies and travel suppliers).
• Material that infringes the intellectual-property rights of third parties.
• Anything otherwise prohibited by Stripe's published list of restricted businesses.

• Active conflict zones and regions where the UK FCDO or equivalent advisories warn against all travel, except for legitimate humanitarian or journalistic missions coordinated through accredited organisations.
• Regions on UK, EU, or US comprehensive sanctions lists.
• Itineraries that promote evading immigration controls, illegal border crossings, smuggling, or human trafficking — including "how to overstay a visa" content.
• Destinations that require special permits where you cannot legally obtain those permits (e.g. closed military zones, protected indigenous territories without consent, nature-reserve restricted zones).
• Activities that violate local laws (e.g. drug tourism in jurisdictions where it is illegal, unauthorised access to protected cultural heritage, illegal wildlife trade).

You can plan family trips that include minors when you are the parent, legal guardian, or an accompanying responsible adult. You may not generate itineraries that imply unaccompanied international travel for under-18s. Where minors are involved you remain responsible for guardianship paperwork and for verifying entry rules.

Only with their consent. Do not upload reference photos of identifiable third parties without permission. Do not generate "vacation packages" for people who have not asked you to plan for them.

• No automated scraping of Lanely pages or outputs beyond the public marketing pages.
• No reverse engineering, decompiling, or attempting to extract underlying model weights, prompt templates, or system messages.
• No use of Lanely outputs, prompts, or responses to (a) train, fine-tune, or evaluate any machine-learning model; (b) construct datasets for resale; or (c) reverse-engineer Lanely's prompt templates or model parameters.
• No abuse of free-tier accounts (sock-puppeting to multiply free credits, sharing accounts to bypass paid plans).

• No attempts to break authentication, escalate privileges, or access other accounts.
• No DoS attacks or load tests without prior written agreement.
• No malware in uploaded files or in chat content.
• Coordinated security disclosure is welcomed at support@carrollservicesco.com.

Email support@carrollservicesco.com. We take abuse seriously and respond within 48 hours.

Depending on severity we may warn, suspend, or terminate your account; refuse refunds for cause; share evidence with our payment processor during a dispute; and respond to lawful requests from UK, EU, and US law-enforcement and regulatory authorities. We may suspend accounts pending investigation. We log violations with timestamps and may retain evidence for up to seven years.